Our customer support team is here to answer your questions. Ask us anything!

Help & FAQs

Q) Shipping Cost?

A) Shipping costs are dependent on your location and products on your order. These shipments have a slightly higher shipping fee. Our online store shows the shipping fee and shipping cost automatically on the checkout.

Q) Can I track my order?

A) Yes you have the rights to track your order easily.

Q) How can I order?

A) You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

Q) What information should I input when ordering?

A) Our online ordering system will ask for all the important information you should submit. This will make sure the shipment is not delayed because of the lack of order shipment details.

Q) What should I do if the payment is not accepted?

A) Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact [email protected] notify us about the problem. We can manage the order manually.

Q) What are the delivery charges?

A) Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements – extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.

Q) Do you have the product in stock?

A) All the products which are shown on our site are available. Order lead time depends on the products and quantities.

Q) Shipping Time?

A) Shipping time will be confirmed from Media Links.

Q) How to contact customer service?

A) If you have question regarding our online store (ordering, account questions, technical questions), please contact [email protected]

Q) Why should I buy online?

A) Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.You will have easy access to all of your previous orders any time you want.

Q) What payment methods can I use?

A) You can use all the major payment methods which we mentioned on the checkout page.

Q) How can I change delivery address?

A) Sign in to your account and go to “my account details”. On “my account details” you can change all your contact information.

Q) Do I have to cancel my order online?

A) If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact [email protected]